Shipping Policy
Shipping & Delivery Policy
At John Leighton, every piece is handcrafted to order using premium natural materials. Once your furniture has completed production, our team carefully coordinates delivery to ensure it arrives safely, professionally and with the level of care expected from a premium furniture brand.
We work with trusted Australian and international logistics partners who specialise in transporting premium furniture, ensuring every piece arrives ready to be enjoyed in its new home.
Do You Offer Delivery?
Yes. John Leighton provides Australia-wide and international delivery through trusted furniture transport specialists. Depending on your location and the selected delivery service, large or delicate pieces can be professionally delivered, placed within your home and, where applicable, all packaging removed for a seamless delivery experience.
How Are Shipping Costs Calculated?
As every order is unique, freight is individually quoted based on your delivery location, product size, weight, access requirements and handling needs.
As your furniture nears completion, our team will contact you to confirm your delivery details and provide a personalised freight quotation. You may choose between standard delivery or white-glove delivery where available.
Once your freight quotation has been approved and payment has been received, your order will be prepared for dispatch.
Can I Schedule a Delivery Date?
Yes. We work closely with our logistics partners to accommodate preferred delivery windows wherever possible. While exact delivery dates cannot always be guaranteed, our team will do everything possible to coordinate a delivery time that suits your schedule.
How Long Will Delivery Take?
As every John Leighton piece is handcrafted to order, production generally takes approximately 6–8 months.
Once dispatched:
- Australia: Delivery typically takes 1–4 weeks, depending on your location.
- International: Delivery timeframes vary depending on the destination, freight method and customs processing requirements.
Should there be any significant changes to your estimated delivery timeframe, our team will keep you informed throughout the process.
Are International Duties and Taxes Included?
International orders may be subject to customs duties, import taxes, local fees or other government charges imposed by the destination country. Unless otherwise agreed in writing, these charges are the responsibility of the customer.
What If My Order Arrives Damaged?
Every piece is carefully inspected before leaving production.
If your order arrives damaged during transit, please contact the John Leighton team within 48 hours of delivery, providing photographs of the damage along with your order number and a brief description of the issue.
Our team will assess the matter promptly and arrange the most appropriate resolution, which may include repair, replacement parts or product replacement where applicable.
Our Delivery Process
Order Confirmation
Your order is secured once payment has been completed, allowing production of your handcrafted furniture to begin.
Personalised Freight Quotation
As production nears completion, our team will prepare a personalised freight quotation based on your delivery location, access requirements and the safest transport method for your furniture.
Dispatch & Delivery
Once your freight quotation has been approved and payment has been received, your order will be carefully prepared for dispatch.
Where available, tracking information will be provided, and our logistics partners will coordinate delivery directly with you.
This process allows every delivery to be carefully planned, ensuring your furniture arrives safely and with the premium service expected from John Leighton.
Access Requirements
Customers are responsible for ensuring safe and suitable access to the delivery location, including doorways, hallways, staircases, lifts and any other access points.
Additional charges resulting from restricted access, specialist lifting equipment, failed delivery attempts or redelivery may be the responsibility of the customer.
If you are unsure whether your furniture can be safely delivered, we encourage you to contact our team prior to dispatch so we can assist in planning the most suitable delivery solution.
White-Glove Delivery
Where available, White-Glove Delivery provides a premium in-home delivery experience and may include:
- Delivery into your home.
- Placement of the furniture in your room of choice.
- Removal of all packaging materials.
White-Glove Delivery does not include the relocation or removal of existing furniture unless specifically arranged prior to delivery.
Can I Track My Order?
Yes. Once your order has been dispatched, you will receive confirmation from our logistics partner together with tracking information where available.
Our team remains available throughout the delivery process should you have any questions regarding your shipment.
Delivery Partners
John Leighton works with trusted Australian and international freight providers specialising in premium furniture transport and white-glove delivery services.
Delivery partners are selected based on your location, accessibility, product size and handling requirements, ensuring every piece is transported safely, professionally and with the care it deserves.