Privacy Policy
Last updated: 8 August 2026
At John Leighton, respecting your privacy is as important to us as delivering exceptional furniture. We are committed to protecting your personal information and handling it responsibly, transparently and in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, contact our team or interact with our online services.
Information We Collect
To provide our products and services, we may collect the following information:
• Your name, email address, telephone number and delivery address.
• Billing and payment information. Payment details are securely processed by trusted third-party payment providers and are not stored by John Leighton.
• Order history, product preferences and purchase information.
• Information you provide when contacting our team or submitting enquiries through our website.
• Website usage information, including your IP address, browser type, device information and pages visited through cookies and analytics technologies.
How We Use Your Information
We use your personal information to:
• Process and fulfil your orders.
• Arrange delivery and provide customer support.
• Communicate with you regarding your order, enquiries or warranty claims.
• Improve our website, products and customer experience.
• Send marketing communications where you have chosen to receive them. You may unsubscribe at any time.
• Meet our legal obligations and help prevent fraudulent or unlawful activity.
AI Assistant
If you choose to interact with the John Leighton AI Assistant, information you provide may be used to answer your questions, recommend products and improve your customer experience.
Conversation data may be retained to help improve the accuracy, quality and effectiveness of our customer support and website experience in accordance with this Privacy Policy.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.
Sensitive information, including payment details, is encrypted and securely processed through trusted payment providers. While we use industry-standard security measures, no method of electronic transmission or online storage can be guaranteed to be completely secure.
Sharing Your Information
John Leighton does not sell or trade your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
• Payment providers.
• Shipping and logistics companies.
• Technology providers supporting our website and online services.
• Marketing service providers where you have provided consent.
• Government authorities or regulatory bodies where required by law.
All third parties are expected to handle your information responsibly and only for the purposes for which it has been provided.
Cookies & Analytics
Our website uses cookies and similar technologies to improve functionality, analyse website performance and enhance your browsing experience.
You may disable cookies through your browser settings; however, some features of our website may not function as intended.
Your Privacy Rights
You may request to:
• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of your personal information where permitted by law.
• Withdraw your consent to receive marketing communications at any time.
To exercise any of these rights, please contact our Privacy Officer using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality.
The most current version will always be published on the John Leighton website with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact:
Privacy Officer
John Leighton
Email: john@johnleighton.com.au
Australian Privacy Laws
John Leighton is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described above.